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Career Opportunities

Welcome to TMJ

Open Positions

Sales Associates are responsible for delivering 5-star client service, achieving individual monthly sales goals, mastering and delivering the amazing stories behind brands and products we carry, while maintaining a welcoming client and team
atmosphere.

Living and performing all tasks in accordance to our Four Core Values

Family: creating lifelong relationships,

  • Ensuring a welcoming environment for our clients and our team. Building lasting relationships to ensure a first-name basis atmosphere
  • Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills

Purpose: living our passion

  • Having a passion for best in class service (in all avenues, in-person, over the phone, and all digital communication) as well as the top tier luxury brands we carry

Excellence: delivering luxury

  • Understand and deliver strong product knowledge through story-telling and expertise for all of the top tier brands we carry
  • Provide outstanding customer service including in person, over the phone and through electronic communication
  • Support visual product merchandising, and housekeeping as needed so the store is always kept pristine

Experience: exceeding expectations

  • Achieve and exceed individual monthly Sales Goals and quarterly Key Performance Indicators (KPI)
  • Maintain a strong drive for results and a positive attitude at all times

Requirements

  • At least 2 years of Retail Sales and Client Service experience, preferably in luxury consumer goods
  • Ability to work varied hours/days, including nights, weekends, and holidays as needed
  • Willingness to adhere to all company policies, procedures, regulations, and standards

Service Coordinator is responsible for delivering 5-star client service, managing our client's jewelry and watch repairs from drop-off all the way through them picking up their piece, while maintaining a welcoming client and team atmosphere. You are responsible for properly estimating a repair, ordering necessary components, stocking all parts, and communicating with the client and jeweler so all repairs are handled perfectly each time. 

 

Living and performing all Repair Coordinator tasks in accordance to our Four Core Values

Family: creating lifelong relationships

  • Ensuring a welcoming environment for our clients and our team. Building lasting relationships to ensure a first-name basis atmosphere
  • Asking about client's jewelry and hearing the story behind each piece 

 

Purpose: living our passion

  • Treating each client's jewelry and timepieces with the utmost care. Ensuring our clients can feel our passion for taking care of their precious pieces. 

 

Excellence: delivering luxury

  • Understand and deliver strong jewelry repair knowledge 
  • Provide outstanding customer service including in person, over the phone and through
    electronic communication

 

Experience: exceeding expectations

  • Ensuring every single piece is repaired perfectly the first time through proper estimating and quality control

Requirements

  • Min. 2 years of jewelry understanding or background
  • Knowing jewelry and watch terminology is preferred
  • Ability to learn new computer system, POS, and communication platforms
  • Able to work varying hours / days; including nights, weekends, and holidays
  • Highly skilled in client communication via text, email, by phone, and in-person
  • Willingness to adhere to all company policies, procedures, regulations, and standards

Sales Support is responsible for delivering 5-star client service, assisting sales associates in regular daily tasks, while maintaining a welcoming client and team atmosphere. You are responsible for answering the phone, serving drinks, keeping the store tidy, and ringing up sales and repairs. 

Living and performing all Sales Support tasks in accordance to our Four Core Values

Family: creating lifelong relationships

  • Ensuring a welcoming environment for our clients and our team. Building lasting relationships to ensure a first-name basis atmosphere
  • Communicating with our clients through a warm-welcome, and a thankful goodbye 

Purpose: living our passion

  • Serving our clients and sales staff with the utmost care

Excellence: delivering luxury

  • Provide outstanding customer service in-person, over the phone, and through electronic communication

Experience: exceeding expectations

  • Ensure every single customer receives the highest level of customer service and has an exceptional experience at Thomas Markle Jewelers

Requirements

  • At least 2 years relevant experience in retail and customer service
  • Ability to learn new computer system, POS, and communication platforms
  • Able to work varying hours / days; including nights, weekends, and holidays
  • Willingness to adhere to all company policies, procedures, regulations, and standards

Full-Time and Part-Time Positions are available. Pay is based on experience. 

 

Interested in working at Thomas Markle Jewelers? Please inquire below.

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