Shipping & Exchange Policy
Thomas Markle Jewelers offers you expedited services on your purchase with free 2 day shipping.*
- Free UPS 2 Day Shipping on any Jewelry Purchase of $500 or more.
- We also offer Overnight Shipping for an extra shipping fee.
- Purchases made by 2:00 p.m. central time will be shipped the same day.
We also offer local delivery and in-store pick-up!
Our Shipping Partners
- UPS OVERNIGHT: Arrives next business day after shipping from Thomas Markle Jewelers.
- UPS 2-DAY: Arrives within 2 business days after shipping from Thomas Markle Jewelers.
Shipping to Alternate Addresses
Each Thomas Markle Jewelers shipment is fully insured and will require a signature upon delivery. Since a signature is required, orders may be delivered to your place of work or another more convenient destination. In order to protect our clients against fraud, these alternate addresses need to be confirmed with your credit card or financing institution. To help expedite your order, simply call your issuing bank and provide them with your alternate address.
Shipping outside of Texas
Thomas Markle Jewelers offers UPS shipping within the United States. In order for certain items to be shipped beyond Texas we may request you complete your purchase via wire transfer. If this is necessary for the item you have chosen, we will contact you with further instructions and your originally selected payment method will not be charged. At this time we are unable to ship internationally.
Signature Requirements for Delivery
We require a signature for delivery.
In-stock & Special Order Purchases
You will receive a purchase confirmation via email once your credit card information has been verified and authenticated. You can expect our in-stock items to ship the same or next day. Special orders require additional time for processing and cannot ship the same day. You can expect your special order to arrive on average in 4 to 6 weeks. (Subject to change)
How Do I Return an Item?
Thomas Markle Jewelers does not offer returns at this time. We are offering exchanges within 14 days of purchase date. To begin the process, please call our Woodlands store at (281) 363-2400.
If you are not completely satisfied — for any reason — you may exchange your item within 14 days of purchase date, as long as the merchandise is in its original condition and has not been worked on by any other jeweler outside of Thomas Markle Jewelers. *Special orders are not exchangeable.
For online purchases, Thomas Markle Jewelers accepts exchanges 14 days from the date of delivery.
To begin the process, please call our Woodlands store at (281) 363-2400 or email firstname.lastname@example.org a detailed summary describing why you want to exchange your item(s). She will assess with her team, then contact you and send a return label.
Exchange Policy Exceptions
The only exception to our exchange policy is for items that are custom made for the wearer, which is known as a "Special Order." Such items include eternity bands and designer mountings. A Special Order is any item not currently "in stock" that is ordered per your request.